Policies

Payment Methods

We currently accept Visa, MasterCard, American Express, Discover Card, and PayPal. All payments made online through A Cottage in the City are safe and secure and are processed through our secure server using SSL Secure Certificate.

All deposits are non-refundable

Coupon Codes

Current coupon codes cannot be applied to past orders. Only one coupon code can be used at a time per order.

Shipping

We know you are excited to receive your beautiful items but please allow up to 15 business days for your items to ship. Furniture, Bedding, Curtains, Rugs & Vinyl Floorcloths, Lighting, Wall Clocks & Mirrors, Custom Orders, Wallpaper and some over sized items can sometimes take up to 6-10 weeks to ship. If you are uncertain if your item(s) have one of the above extended shipping time frames please contact us before placing your order as many of these items can not be canceled once placed and/or may result in a restocking or cancellation fee. We will notify you if pieces from your order are back ordered beyond these estimated time frames. Once your order ships we will email you a shipping confirmation so that you may track your items. Please note that the above are estimated shipping time frames only and cannot be guaranteed by A Cottage in the City. In the rare occasion your item becomes backordered, you will be notified by email immediately to discuss your shipping options.

Furniture, lighting, and some over sized items will ship via LTL Freight and will be delivered curbside. Some of these oversized pieces may not fit on the liftgate and will need to be offloaded from the truck with the customers help at time of delivery. 

All orders are shipped via UPS, FedEx or USPS with shipping costs being calculated by the weight of the item(s) purchased, the method of shipping chosen at checkout, and the destination address. International orders will not have taxes and duties included in the shipping cost; international taxes and duties will need to be paid separately by the customer. We are obligated to declare all items as merchandise and are not able to mark items as "gift". Unfortunately, we cannot ship to P.O. boxes.

* Please note several of our product lines feature standard free shipping (within the 48 contiguous states only). International orders are not eligible for free shipping. If you order an item with free shipping and are outside the 48 contiguous states you will be billed for shipping or the order will be canceled with a 10% cancellation fee deducted. If you order an item that offers free shipping in addition to one or more regular items, you will be charged only for the shipping costs for the regular shipping item(s). If you would like your free shipping item(s) shipped using an alternative method please contact A Cottage in the City for a shipping quote.

Pre-Order Items

Pre-order items are not yet available but may be purchased to hold your allocation for the next incoming available shipment as well as lock in the current purchase price. Some pre-order items have additional processing lead times once the items become available, and may not ship immediately. Please contact us prior to ordering a pre-order item if you need it by a certain time frame as canceling a pre-order item may result in a cancelation fee of up to 20%. Pre-order estimated arrival dates can not be guaranteed.

Sales Tax

Sales tax of 8.625% is added to all items shipped to a New York address.

Out of Stock Items

If you would like to purchase an item that is currently out of stock, please email us at [email protected] and we can either order the product directly for you or inform you when the product will be back in stock.

Returns

As a small business, we strive to provide you with unique, custom-made, and carefully curated items; however, we understand that sometimes returns may be necessary and we want to ensure that your shopping experience with us is as seamless as possible. If you are not satisfied with your purchase, please email us at [email protected] for a return authorization within 7 days of receiving your item. Upon review, we will email you a return authorization along with further instructions.

Please note that certain items are not eligible for return or exchange, as they fall under our final sale policy.

Items not eligible for return:

• Custom made to order
• Samples & Swatches
• Vintage & Found items
• Seasonal and Holiday items
• Florals & Greenery
• Sale items (price ending in .99)
• Bedding and Bath linens
• Robes & Loungewear
• Body products
• Curtains
• Sugarboo Art Prints
• Furniture and Poufs
• Rugs
• Lighting
• Items stated Final Sale on product page
• Wallpaper (unused rolls may be returned with a 25% restocking fee)

If you are uncertain whether the item you are ordering is considered final sale, we encourage you to contact us before placing your order. For final sale items, we recommend reviewing all product descriptions, measurements, and photos. Please feel free to reach out to us with any questions before making your purchase.

Items eligible for return can be returned for a merchandise store credit, less all shipping fees. If your item was purchased with free shipping, the original cost of shipping will be deducted from your return credit. This credit is valid for one year from the date of return, providing you with flexibility for your future purchases. Returned items must be unused in their original packaging.

Please note that return shipping is the responsibility of the customer, and refused shipments will incur a return shipping cost. All returns must receive prior authorization, as returns without authorization will not be accepted.

Canceling an Order

All order cancelations must be in writing and emailed to us at [email protected]. Orders that have already entered into the shipping process are not able to be canceled. Our furniture, lighting, rugs, personalized or monogrammed items, custom made to order Sugarboo Designs, bedding and special orders may be canceled, if they have not gone into production or entered the shipping process, but will incur a cancellation fee of up to 20%. If you are uncertain if what you are ordering is considered a special order please contact us to verify before ordering as some items are special ordered and ship direct from our manufacturers. Refused shipments will incur a 20% restocking fee and any associated return costs by the shipping carrier.

Floor Samples

Some items may be sold off our showroom floor at a larger discount. These items are expected to show some wear and tear or in need of some cleaning. Please contact us for more information or photos if you are unsure of a floor sample before purchasing as these items are final sale. 

Damaged Items

If you receive an item that is damaged or defective please notify A Cottage in the City within 24hrs of receiving the item. *Please include photos of the damaged item as well as the inner/outer packaging as these will be needed to file the damage claim. We will email you a return authorization with instructions for returning the damaged or defective merchandise and send you a replacement free of shipping. If you no longer would like the item that you received damaged you will be issued a merchandise credit for the item plus applicable shipping. For freight and white glove deliveries, please inspect your items before signing delivery slip to ensure there has been no damage. *If your shipment appears to have been damaged in transit, please take pictures of the damaged outer packaging before opening as pictures will be needed to file a claim with the freight carrier.

Holiday Returns

For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 10th of the following calendar year. Please note that the holiday return policy refers to in-stock items ONLY and all the policies above still apply. 

Copyright

All content included on this site, including, but not limited to, text, graphics, logos, button icons, and images are the property of A Cottage in the City and/or its content suppliers and is protected by United States and international copyright laws. Unauthorized reproduction and/or use of said items are strictly prohibited.

Privacy and Security

A Cottage in the City is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place SSL Secure Certificate to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may be contacted by email by a third party company regarding particular product or a service that you had received from us.

A Cottage in the City reserves the right to make changes to any policy. Policy changes will be posted.

Contact

Email- [email protected]

We appreciate your comments and feedback. If you have any questions or concerns, please don’t hesitate to contact us. We would love to hear from you!

Thank you for shopping with A Cottage in the City and have an amazing day!

A Cottage in the City